Why choose Air-Delay?
Air-Delay is one of the country's leading companies in the industry
At Air-Delay we are experts in passenger rights for delayed and cancelled flights. We are a state-authorised debt collection company specialising in recovering flight compensation.
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Highest rating in the category
Air-Delay is the best of all companies in its category on Trustpilot
There are probably several reasons why Air-Delay has the highest rating on Trustpilot across the entire debt collection category and thereby the industry, but we particularly believe it comes down to our always Danish service, our transparency on price and our willingness to go the extra mile for our customers.
98% success rate – one of the highest success rates in Denmark
At Air-Delay we take your case as far as required to recover your money. That makes Air-Delay one of the very best in the entire market at winning our customers' cases in court.
As long as we believe there is a valid claim, we will enforce that right. Should the airline refuse to pay out, we intend to take the airline to court in order to have the money paid. We have already run many thousands of court cases, and more than 98% of them have been won.
One of the country's leading companies (state-authorised by the national police)
It is important to us to make clear that this process requires nothing from you. All we need is a copy of your flight tickets or booking confirmation. You don't have to do anything, either during the out-of-court handling or if the case has to be brought before the court.
No financial risk – money or it's free
We also cover all financial costs involved in a case that has to be brought before the court. You therefore never have to pay anything out of pocket. Those outlays are covered 100% by us, even if the case is lost against all expectations.
That gives you the best possible starting point when you open a case. No financial risk, and we do all the work for our customers. So you don't have to spend time on the handling.
Price and price guarantee
Transparent, low price with a price guarantee
At Air-Delay we are only paid for our work if you receive the compensation you are entitled to, which means our interests are always the same as our customers'.
A price guarantee that ensures every Air-Delay customer gets the lowest price on the market
Our fee is a fixed amount that is easy to understand via our terms and conditions. Our price is among the lowest on the market. We only charge this fee if we actually recover money for you. If you don't get money back for your delayed or cancelled flight, we work for free. This naturally also applies if your flight was overbooked or if you were denied boarding.
We consider ourselves the best on the market in every respect. To make sure of that, we offer a price guarantee. If you can find a lower fee elsewhere, we will match that price. You can read more about our price guarantee in our terms and conditions.
No-Win, No-Fee
It matters to us that our customers feel safe throughout the entire process when they open a case with us. That is part of why we offer a “No-Win-No-Fee” service, which quite simply means we are only paid for our work if we succeed in obtaining financial compensation for our customers. In the cases where, against expectations, we do not obtain your claim, our service is free.
No money for you means no money for us. We win 98% of our cases in court, which is what makes that promise possible.
Experience and authorisation
An experienced state-authorised debt collection agency with 5 stars
This state authorisation and our experience from more than 55,000 customers give us the right tools to secure your compensation for delayed or cancelled flights. At Air-Delay you always get experienced people working on your case.
Many years of experience – one of the most experienced companies in the country
Since we started many years ago, we have fought for our customers' right to compensation, and we have seen every poor excuse the operating airline can come up with. We are experts in knowing when you can receive financial compensation for a cancelled flight, provided the delay to your final destination exceeds 3 hours.
So you can rest assured and let us at Air-Delay take care of your rights as an air passenger, trusting that we do everything to obtain the compensation you are entitled to. Click this link to open your case: air-delay.com
Whatever the reason
We help with every circumstance – including bad weather, strikes, ATC and more
Bad weather
Bad weather can often delay or cancel flights, and airlines typically use it as grounds for rejecting compensation. We always review the details of your case to assess whether the airline actually acted correctly, or whether you are entitled to compensation after all. In most cases we end up recovering compensation despite the circumstances.
Strikes
Strikes among the airline's own staff or external parties at the airport can cause major disruption. We assess whether the strike falls under the rules where the airline is still obliged to pay compensation, and help you bring the claim. Over recent years we have handled cases for every type of strike successfully.
Poor rebookings
If your flight is cancelled or delayed, you have the right to be rebooked on reasonable terms. Unfortunately, many passengers are offered poor alternatives or have to pay extra themselves. We make sure your rights are respected and that you get a fair solution.
Restrictions at the airport, in the airspace, or operational problems
ATC restrictions, technical limitations or internal airline decisions are often used to explain delays. We review whether the reason is valid and whether you may still be entitled to compensation – even when the airline says otherwise. It costs nothing if we don't win your case.
Technical problems
Flights can be delayed or cancelled because of technical faults or maintenance. Airlines often try to call this “extraordinary circumstances”, but in most cases technical problems are part of the airline's responsibility. We help you document the case and secure the compensation you are entitled to.
We help with every incident (not just the ones above)
Whatever the reason for the delay or cancellation, we are on your side. We know the typical excuses and quickly see when an airline is trying to avoid its responsibility. Our goal is always to secure the compensation and the rights you are entitled to.
Frequently asked questions
Frequently asked questions
Here we answer the questions our customers most often ask Air-Delay
How far back can you claim compensation?
In Denmark you can claim compensation up to 3 years back in time.
Does it require a lot of time and paperwork from me as a customer?
The short answer is no. Once we have the necessary information such as flight tickets, receipts and similar, we take the case from there.
Can I expect my case to be won?
Air-Delay has a success rate of more than 99% in court. So you can feel confident in our ability to recover compensation and refunds.