Air-Delay is one of the country's leading companies in Europe

There are several reasons why Air-Delay holds the highest rating on Trustpilot across the entire debt collection category, but we believe it is largely due to our transparent pricing, consistently high service quality, and willingness to go the extra mile for our customers.

At Air-Delay, we pursue your case as far as necessary to recover your money. We are among the very best on the market when it comes to winning cases in court. As long as we believe you have a valid entitlement, we will enforce it. Should the airline refuse to pay, we are prepared to take them to court. We have already handled many thousands of cases — and won over 98% of them.

It is important to us that this process requires nothing from you. All we need is a copy of your flight tickets or booking confirmation. You do not need to do anything — whether during the out-of-court process or if the case proceeds to court.

We cover all costs associated with taking a case to court. You will never need to pay anything out of pocket. All expenses are covered 100% by us — even in the unlikely event that the case is lost. That means you have everything to gain and nothing to lose. No financial risk, and we do all the work.

Our fee is a fixed amount, clearly outlined in our terms and conditions. Our prices are among the lowest on the market — and we only charge our fee if we actually recover money for you. If you do not receive compensation for your delayed or cancelled flight, we work for free. This applies equally to overbooked flights and denied boarding cases.

We consider ourselves the best on the market in every respect. To back that up, we offer a price guarantee. If you find a lower fee elsewhere, we will match it. You can read more about our price guarantee in our terms and conditions.

At Air-Delay, we only get paid when you receive the compensation you are entitled to — which means our interests are always aligned with yours.

It is important to us that our customers feel confident throughout the entire process. That is why we offer a no win, no fee service — which simply means we only charge for our work if we successfully recover compensation for you. In the unlikely event that we are unable to recover your entitlement, our service is completely free.

No money for you means no money for us. We win 98% of our court cases — and that is what makes this promise possible.

Our state authorisation, combined with our extensive experience handling more than 55,000 customers, means we have all the tools necessary to recover financial compensation for delayed or cancelled flights. You can be confident that you will always have skilled and experienced professionals on your side when you open a case with Air-Delay.

Since our founding, we have fought for our customers' right to compensation and have seen every excuse airlines can come up with. We are experts in knowing when you are entitled to financial compensation — including when the delay to your final destination exceeds 3 hours.

You can trust Air-Delay to take care of your rights as an air passenger and rest assured that we will do everything possible to recover the compensation you deserve.

Bad weather: Airlines frequently use bad weather as grounds for refusing compensation. We always review the details of your case to assess whether the airline acted correctly — or whether you are still entitled to compensation. In the majority of cases, we succeed in recovering compensation regardless of the circumstances cited.

Strikes: Whether caused by the airline's own staff or external parties at the airport, strikes can cause significant disruption. We assess whether the strike falls under rules that still obligate the airline to pay compensation and help you pursue your claim. We have successfully handled cases involving all types of strikes.

Poor rebooking: If your flight is cancelled or delayed, you have the right to be rebooked under reasonable conditions. Many passengers are unfortunately offered poor alternatives or asked to pay extra. We ensure your rights are upheld and that you receive a fair outcome.

ATC restrictions and operational issues: Air traffic control restrictions, technical limitations, or internal airline decisions are frequently cited as explanations for delays. We assess whether the stated reason is valid and whether you may still be entitled to compensation — even when the airline says otherwise. No win, no fee.

Technical problems: Flights can be delayed or cancelled due to technical faults or maintenance issues. Airlines often attempt to classify these as extraordinary circumstances, but in most cases technical problems fall within the airline's own responsibility. We help you document your case and ensure you receive the compensation you are owed.

We handle all incidents — not just the above: Whatever the reason for your delay or cancellation, we are on your side. We know the typical excuses and can quickly identify when an airline is attempting to avoid its obligations. Our goal is always to ensure you receive the compensation and rights you are entitled to.