Cookies and privacy policy

Data Controller:
Travel Help ApS
CVR no.: 42188034
Gasværksvej 15d, 1st Floor
1656 Copenhagen V Denmark

Use of Personal Data and Security
Personal data covers all information that can be used to identify a person, including first and last name, age, gender, home or work address, email address or other contact information.
Both in connection with your use of our website, and in connection with your inquiries and subscriptions to newsletters etc., we collect and process a number of such pieces of information.
We respect all wishes for confidentiality of personal information submitted online, and we are aware of the need for appropriate protection and responsible handling of all personal information we receive.
Personal data is only used for the purpose for which it was provided, including ensuring that we can perform our services for you. The information is also used for statistical purposes.
By using this website, you accept that we process your personal data in accordance with this privacy policy.
We have taken technical and organisational measures against your information being accidentally or unlawfully deleted, published, lost, degraded or coming to the knowledge of unauthorised persons, misused or otherwise processed in violation of the law.
If you cannot accept our privacy policy, please refrain from using our website.

Our Collection and Processing of Personal Data
You can usually access the website without telling us who you are or providing personal information about yourself. However, we need certain personal data in order to serve you and/or deliver news and other services to you.
We collect and process the following information about you:

We only collect the information necessary to deliver the service you request (e.g. name, email or phone number). We do not collect personally identifiable information from third parties about visitors.
The collected personal data is stored on servers certified under the EU-US Privacy Shield. Some personal data is administered by a 3rd party (data processor), who processes personal data on our behalf in accordance with this privacy policy and the applicable legislation on the protection of personal data.
The information is stored for the period permitted under Danish law, and we delete it when it is no longer necessary. The period depends on the nature of the information and the reason for storage. It is therefore not possible to state a general timeframe for when information is deleted.

Disclosure of Information
Personal data provided on this website is only passed on to:

The company's internal departments
Selected and trusted third parties who use your personal data to deliver goods or services you have ordered
Abuse registers in accordance with Danish law, if a customer commits abuse or fraud against us

In order to further develop and improve our website, we keep statistics on how visitors use the site. The statistics are used solely in summarised form, e.g. to see which pages and browsers our visitors use the most.
We use Google Analytics to collect visitor statistics and in this connection pass on IP addresses to Google Analytics.
Google may pass on the information to third parties where the law requires this, or to third parties who perform tasks for them. See the privacy terms for Google Analytics here.
If you wish to access the information registered about you with us, please contact asiakaspalvelu@lentoviivastys.fi. If incorrect data has been registered, or if you have other objections, you can contact us at the same address. For further information about your rights, see below.
If you wish to complain about our processing of your personal data, you also have the option of contacting Datatilsynet directly.

Cookie Policy
We use cookies on lentoviivastys.fi in order to deliver the best possible service to users of our website.
A cookie is a data file that a website stores on your IT equipment. We use Google Analytics for this purpose. The purpose is to recognise the IT equipment and thereby observe how you use the website. Today, virtually all websites use cookies, as it is often necessary to be able to deliver a good service.
We use the following types of cookies on our website:

First-party cookies
First-party cookies that expire when you close your internet browser. This type of cookie is intended to recognise your IT equipment, remember your language choice, record the time you spend on the website, manage graphics and identify your requests when you navigate around lentoviivastys.fi.

Persistent cookies
Persistent cookies are used here, which are stored for up to two years. They record the number of times you have visited the website, length of stay, language choice, and how you access the website as well as whether you are a returning user of the website.

Google Analytics cookies
Google Analytics cookies are used to collect visitor statistics. These cookies collect information about your use of the website, including your IP address. You can opt out of cookies from Google Analytics here.

Marketing cookies
Marketing cookies are used to track your search and reading habits, with the purpose of showing you targeted marketing content in e.g. advertising banners. These cookies collect data that may contain personally identifiable information. Any information stored using these cookies may be shared with 3rd parties.
If you do not wish to accept cookies, you can set your browser to reject the use of cookies via the following links:

The above information is given in accordance with the executive order on requirements for information and consent when storing and accessing information in end users' terminal equipment.
Link to guidance
Link to executive order
If the above cookie policy gives rise to questions, please feel free to contact us at asiakaspalvelu@lentoviivastys.fi

Your Rights
The personal data we process belongs to the data subject. Therefore, the data subject naturally also has certain rights. These rights appear in Chapter 3 of the regulation.
Below is an overview of these rights, which you always have as a data subject.

Duty to Provide Information
In connection with the collection of personal data, we as data controller must inform the data subject of a number of pieces of information. Your rights appear below.

Right of Access
As a data subject, you have the right to obtain our confirmation as to whether personal data concerning you is being processed, and if so, access to the personal data and the following information:

a) the purposes of the processing
b) the categories of personal data concerned
c) the recipients or categories of recipients to whom the personal data have been or will be disclosed, in particular recipients in third countries or international organisations
d) where possible, the envisaged period for which the personal data will be stored, or, if not possible, the criteria used to determine that period
e) the right to request from the controller rectification or erasure of personal data or restriction of processing of personal data concerning the data subject or to object to such processing
f) the right to lodge a complaint with a supervisory authority
g) where the personal data are not collected from the data subject, any available information as to their source
h) the existence of automated decision-making, including profiling, referred to in Article 22(1) and (4) and, at least in those cases, meaningful information about the logic involved, as well as the significance and the envisaged consequences of such processing for the data subject.
Where personal data are transferred to a third country or an international organisation, the data subject shall have the right to be informed of the appropriate safeguards pursuant to Article 46 relating to the transfer.
We provide a copy of the personal data we process about you, provided you request it, as long as the copy does not infringe the rights and freedoms of others.
For the provision of additional copies, we charge a reasonable fee based on the administrative costs.
Unless otherwise requested, the information is provided in a commonly used electronic form.

Rectification
If we have registered incorrect information about you, you have the right to have this rectified.
You also have the right – taking into account the purposes of the processing – to have incomplete personal data completed. This can be done, for example, by submitting a supplementary statement.

Right to be Forgotten
You have the right to have your personal data erased, and we are obliged to erase your personal data without undue delay if one of the following circumstances applies:

a) The personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed.
b) You withdraw the consent on which the processing is based, and there is no other legal basis for the processing.
c) You object to the processing pursuant to Article 21(1) and there are no overriding legitimate grounds for the processing, or you object to the processing pursuant to Article 21(2).
d) The personal data have been unlawfully processed.
e) The personal data must be erased for compliance with a legal obligation under Danish law or Union law to which we are subject.
f) The personal data have been collected in connection with the offer of information society services referred to in Article 8(1).
Where we have made the personal data public and are obliged to erase the personal data, we shall, taking account of available technology and the cost of implementation, take reasonable steps, including technical measures, to inform controllers which are processing the personal data that you have requested the erasure by such controllers of any links to, or copy or replication of, those personal data.
The above shall not apply to the extent that processing is necessary:
a) for exercising the right of freedom of expression and information
b) for compliance with a legal obligation under Danish law or Union law to which we are subject, or for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller
c) for reasons of public interest in the area of public health in accordance with Article 9(2)(h) and (i) and Article 9(3)
d) for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes in accordance with Article 89(1) in so far as the right referred to in paragraph 1 is likely to render impossible or seriously impair the achievement of the objectives of that processing, or
e) for the establishment, exercise or defence of legal claims.

Restriction of Processing
You have the right to obtain from us restriction of processing where one of the following applies:

a) the accuracy of the personal data is contested by you, for a period enabling us to verify the accuracy of the personal data
b) the processing is unlawful and you oppose the erasure of the personal data and request the restriction of their use instead
c) we no longer need the personal data for the purposes of the processing, but they are required by you for the establishment, exercise or defence of legal claims
d) you have objected to processing pursuant to Article 21(1) pending the verification whether our legitimate grounds override yours.
Where processing has been restricted pursuant to the above, such personal data shall, with the exception of storage, only be processed with your consent or for the establishment, exercise or defence of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest of the Union or of a Member State.
Where you have obtained restriction of processing, we shall inform you before the restriction of processing is lifted.

Notification Obligation in Connection with Erasure or Rectification
We shall communicate any rectification or erasure of personal data or restriction of processing carried out in accordance with sections 1.3, 1.4 or 1.5 to each recipient to whom the personal data have been disclosed, unless this proves impossible or involves disproportionate effort.
We will inform you of these recipients if you request it.

Data Portability
You have the right to receive personal data concerning you, which you have provided to us, in a structured, commonly used and machine-readable format.
You also have the right to transmit those data to another controller without hindrance from us where:
a) the processing is based on your consent or on our contract and b) the processing is carried out by automated means.
When exercising your right to data portability in accordance with the above, you have the right to have the personal data transmitted directly from us to another controller, where technically feasible.
This right shall not affect the right to be forgotten.
This right to data portability shall not apply to processing necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in us.
This right to data portability must also not adversely affect the rights and freedoms of others.

Right to Object
You have the right to object, on grounds relating to your particular situation, at any time to processing of personal data concerning you which is based on Article 6(1)(e) for reasons of public interest or (f) for our legitimate interests, including profiling based on those provisions.
Where you object, we shall no longer process the personal data unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.
Where personal data are processed for direct marketing purposes, you shall have the right to object at any time to processing of personal data concerning you for such marketing.
You shall be explicitly informed of the above right at the latest at the time of the first communication with you, and the information shall be presented clearly and separately from any other information.
Where personal data are processed for scientific or historical research purposes or statistical purposes pursuant to Article 89(1) of the regulation, you have the right, on grounds relating to your particular situation, to object to processing of personal data concerning you, unless the processing is necessary for the performance of a task carried out for reasons of public interest.

Automated Decision-Making, Including Profiling
You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.
This shall not apply if the decision:

a) is necessary for entering into, or performance of, a contract between the data subject and a controller
b) is authorised by Danish law or Union law to which we are subject and which also lays down suitable measures to safeguard your rights and freedoms and legitimate interests, or
c) is based on your explicit consent.

Where we use automated decision-making in the cases referred to in (b) and (c), we shall implement suitable measures to safeguard your rights and freedoms and legitimate interests, at least the right to obtain human intervention on our part, to express your point of view and to contest the decision.
Automated decisions must not be based on special categories of personal data referred to in Article 9(1), unless Article 9(2)(a) or (g) applies and suitable measures to safeguard your rights and freedoms and legitimate interests are in place.

Limitations
Union law or Danish law to which we or the data processor are subject may by way of legislative measures restrict the scope of the obligations and rights provided for above when such a restriction respects the essence of the fundamental rights and freedoms and is a necessary and proportionate measure in a democratic society to safeguard:

a) national security
b) defence
c) public security
d) the prevention, investigation, detection or prosecution of criminal offences or the execution of criminal penalties, including the safeguarding against and the prevention of threats to public security
e) other important objectives of general public interest of the Union or Denmark, in particular an important economic or financial interest of the Union or Denmark, including monetary, budgetary and taxation matters, public health and social security
f) the protection of judicial independence and judicial proceedings
g) the prevention, investigation, detection and prosecution of breaches of ethics for regulated professions
h) a monitoring, inspection or regulatory function connected, even occasionally, to the exercise of official authority in the cases referred to in Article 23(1)(a) to (e) and (g) of the regulation
i) the protection of the data subject or the rights and freedoms of others
j) the enforcement of civil law claims.